111xp Privacy Policy – How We Protect Your Data

1 Introduction

111xp operates the online gaming platform available at 111xp.pro, serving players across Pakistan. We take the privacy of our users seriously, and this policy sets out in plain English exactly how we handle personal data across every part of the platform — from account registration and deposits through to game history and customer support interactions.

When we say "personal data" we mean any information that can identify you as an individual, either on its own or in combination with other data we hold. This includes your name, contact details, payment information, and activity on the platform. We do not sell your personal data to any third party, and we never will.

This Privacy Policy should be read alongside our Terms and Conditions, which govern your use of the platform as a whole. Both documents together form the agreement between you and 111xp.

2 What We Collect

The personal data we collect falls into the following categories:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly necessary for identity verification purposes.

3 How We Collect Your Data

We collect your personal data through three main channels:

• Directly from you: When you fill in the registration form, complete identity verification, make a deposit, request a withdrawal, contact support, or update your account settings.
• Automatically: Technical data such as your IP address, device information, and session activity is collected automatically each time you access the platform. This happens through server logs, cookies, and similar tracking technologies described in Section 6.
• From third parties: When you use JazzCash, Easypaisa, Raast, a bank transfer, or another payment method, we receive confirmation data from those payment processors. If you complete identity verification through a third-party verification provider, we receive the verification outcome. We do not receive your full financial account credentials from any payment provider.

4 Why We Use Your Data

Every piece of data we collect is used for a specific purpose. We do not collect data speculatively or without a clear reason. The main purposes are:

• Account creation and management: Your identity and contact data are needed to set up and maintain your account, allow you to log in, and communicate important account updates to you.
• Processing deposits and withdrawals: Financial data and payment confirmations are required to credit your account when you deposit in PKR and to process withdrawals back to your payment method.
• Age and identity verification: We are required to verify that you are at least 18 years of age before you can place any bets. Identity documents collected during verification are used solely for this purpose.
• Providing games and betting services: Activity data is necessary to run the games, record bet outcomes, calculate winnings, and update your VIP points balance accurately.
• Customer support: Communications data helps our support team resolve your queries faster and maintain a record of previous interactions so you do not have to repeat yourself.
• Responsible gaming: Preference data including your deposit limits and self-exclusion status is used to enforce the responsible gaming controls you have set on your account.
• Platform security and fraud prevention: Technical data and activity patterns are monitored to detect suspicious behaviour, protect against fraud, and keep the platform safe for all users.
• Legal and regulatory compliance: We may be required to retain certain data to comply with applicable legal obligations, including anti-money laundering (AML) requirements.
• Platform improvement: Aggregated, anonymised activity data is used to understand how players use the platform and to make improvements to the game offering, performance, and user experience.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without giving you the opportunity to request human review of that decision.

5 Sharing Your Data

111xp does not sell, rent, or trade your personal data to any third party. We share data only in the following limited circumstances and only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, Raast, banks, and card networks receive the transaction data necessary to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC (Know Your Customer) services receive the document data required to verify your identity. These providers are contractually bound to use your data only for verification purposes.
• Game providers: Studios such as Pragmatic Play, Evolution, and others that power games on the platform may receive a session token and relevant game data. They do not receive your full profile or financial data.
• IT and infrastructure providers: Hosting, database, and security service providers who process data on our behalf under strict data processing agreements.
• Legal authorities: Where required by law, court order, or a valid request from a competent authority, we may be obliged to disclose certain data. We will inform you of any such disclosure where legally permitted to do so.

6 Cookies and Tracking Technologies

111xp uses cookies and similar technologies to make the platform work correctly and to improve your experience. A cookie is a small text file placed on your device when you visit a website. Cookies cannot run programmes or deliver viruses — they are simply used to store small pieces of information.

We use the following types of cookies:

• Strictly necessary cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of these without affecting platform functionality.
• Performance cookies: Collect anonymised data about how the platform is used — which pages are visited most, where errors occur, and how long pages take to load. This data helps us fix problems and improve performance.
• Functional cookies: Remember your preferences such as display language, previously used deposit methods, and responsible gaming settings so you do not need to reconfigure them every visit.
• Analytics cookies: Help us understand user behaviour at an aggregate level. Data collected is anonymised and not linked to individual accounts.

You can control cookie preferences through your browser settings. Blocking all cookies will prevent some parts of the platform from working correctly. For most players, accepting functional and performance cookies provides the best experience without any meaningful privacy trade-off.

7 Storage and Security

Your data is stored on secure servers. We use industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Access controls ensuring that only authorised personnel can access personal data, and only for the specific purposes described in this policy.
• Regular security audits and penetration testing of our platform infrastructure.
• Monitoring systems that detect and alert our security team to anomalous activity in real time.

Despite these measures, no online platform can guarantee absolute security. If you believe your account has been compromised, contact our support team immediately so we can investigate and take protective action.

8 Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The general retention periods we follow are:

• Account data: Retained for the duration of your account and for up to 5 years after account closure, to comply with anti-money laundering and fraud prevention obligations.
• Transaction and financial records: Retained for a minimum of 5 years from the date of the transaction, in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for up to 5 years after your account is closed. Copies are deleted securely once the retention period expires.
• Support communications: Retained for up to 3 years from the date of the last interaction, so our team has context for any follow-up queries.
• Technical and session logs: Typically retained for 12 months and then anonymised or deleted.
• Self-exclusion records: If you apply a self-exclusion, a record is retained indefinitely to ensure the exclusion can be enforced if you attempt to re-register.

When your data is no longer needed, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

9 Your Rights Over Your Data

You have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of them, contact our support team and we will respond within a reasonable timeframe.

To exercise any of these rights, contact our support team via live chat or email. We will verify your identity before processing any request and will respond within 30 days. If a request is complex or we receive a high volume, we may extend this by a further 30 days and will notify you accordingly.

10 Minors

111xp is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age is verified during the registration process, and any account found to belong to someone under 18 is suspended immediately.

If you are a parent or guardian and believe that a minor has registered on 111xp using false information, please contact our support team immediately. We will investigate and close the account, returning any deposited funds to the source payment method and deleting the data associated with that account.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will make reasonable efforts to notify active account holders — for example through a notice in your account dashboard or by email. If you do not agree with the revised policy, you have the right to request account closure before the changes take effect.

We encourage you to review this page periodically so you are always aware of how your data is being handled. Continued use of 111xp after a revised policy has been published constitutes your acceptance of those changes.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please get in touch with our team. We aim to respond to all privacy-related enquiries within 5 business days.

• Email: [email protected]
• Live Chat: Available from your account dashboard 24 hours a day, 7 days a week.

For general platform support, game queries, or deposit and withdrawal assistance, our support team is also available around the clock via live chat.